Contact Us
Non Gamstop Casinos exists to help readers compare casinos not on GamStop with clear, honest information. If something on the site doesn't add up, if you've spotted an error, or if you simply want to ask a question before signing up anywhere, this is the page for that.
How to reach us
You can email us at [email protected]. We read every message and try to reply within a couple of working days, though it can occasionally take longer during busy periods. Please include as much detail as you can — the casino name, the page you were reading, or a screenshot if it's about a technical issue — so we can look into it properly.
What we can help with
- Corrections or updates to information on our Non GamStop Casinos 2026 - Best Online Casinos UK page, including bonus terms, payment methods or licensing details that may have changed
- Questions about how we assess and rank the brands featured on this site, and what our editorial ratings are based on
- General feedback on your own experience with a casino we've reviewed, positive or negative — reader reports genuinely help keep our content accurate
- Enquiries about our editorial process, background or team, which are also covered on our About Us page
- Requests relating to our Terms and Conditions
What we can't help with
We are an independent comparison site, not a casino operator. That means we cannot process withdrawals, resolve account disputes, verify your identity documents, or make decisions about a specific player's account. For anything transactional — deposits, withdrawals, bonus crediting, account verification — you'll need to contact the casino in question directly through its own support channels, as those matters sit entirely with the operator, not with us.
If you're worried about your gambling
If you're getting in touch because you're concerned about your own play, or someone else's, please don't wait on an email reply from us. Have a look at our Responsible Gambling page for practical steps and support options. Getting the right help quickly matters more than anything we could tell you by email.
Before you write to us
A quick check of a few things first can often save time:
- Read the full offer terms on the casino's own site — bonus percentages, wagering requirements and expiry dates are set by the operator, not by us, and can change without notice
- Check whether your query is about the casino itself (contact them) or about something we've written (contact us)
- Have your account or reference details ready if the query relates to a specific brand, even though we can't action account changes ourselves
We're a small editorial team, so we appreciate patience if you don't hear back straight away. Every message is read, and where it changes what we publish, it genuinely gets used.
You must be 18 or over to gamble. Gambling can be addictive — please play responsibly.